Focus Care

Disability Support for Complex and High Needs

It is estimated that as many as 15% of National Disability Insurance Scheme (NDIS) participants requiring support have complex needs.

With this in mind, Focus Care provides specialised support for people living with a disability who have high needs. You can access our range of disability services by either paying privately or as part of your NDIS Plan.

Why choose Focus Care to assist with high disability needs?

Our services are highly individualised. We offer:

  • A team of highly knowledgeable, experienced and above all compassionate staff

  • Specialised clinical training to your specific needs for the team of Support Workers and Clinical staff that is dedicated to supporting you

  • Individualised support

  • A person-centred approach, respecting that individual needs vary person to person

  • Flexible support that can work around your schedule, and change over time to meet your evolving wants and needs

  • Support Workers and Support Coordinators who speak your language

  • Ongoing staff training to ensure that we are able to adapt to changing requirements and new situations

  • A team that is collaborative, understanding and culturally responsive.

  • Access to our carefully selected and verified suppliers and allied health professionals

  • Support with achieving goals

  • Recognition of your a person’s right to dignity and self-determination

  • Support Workers and Support Coordinators who speak a wide range of languages to make our services accessible to people from different cultural backgrounds. Culturally-sensitive care

  • A team that receives ongoing training to ensure that we are able to adapt to changing requirements and new situations

About our specialised complex and high needs clinical team

We know the importance of trust when it comes to allowing new people into your home. Each of our Support Workers and every member of our clinical team has been carefully selected to give you confidence.

We handpick staff based on their qualifications, experience and caring personality. Reliability also matters a lot to us – just like we know it matters to you.

We employ Enrolled Nurses, Registered Nurses and Assistants in Nursing holding a current AHPRA registration, which means that they are legally registered to work in the profession here in Australia.

All of our Support Workers and clinical staff have up-to-date First Aid, CPR and other certifications, in addition to recent background checks before commencing employment. They also receive ongoing training to stay up to date with the latest support methods.

Qualifications and experience go a long way, but when it comes to you and your family, we know that compassion and respect matter most. This cannot be trained, which is why our face-to-face recruitment process is one of the most important elements that makes our team so popular with participants.

What can our clinical team help you with?

  • 24-hour, round the clock clinical care

  • Post-operative care

  • Personal care

  • Complex wound care

  • Pressure care

  • Catheter care

  • Bowel care

  • Stoma support

  • Seizure support

  • Feeding management

  • Oxygen management

  • Tracheotomy management

  • Ventilation

  • Diabetes and asthma management

  • IV injections

  • Subcutaneous injection

  • Pain management

  • Creation and implementation of medication plans

  • Clinical and person-centred assessments

  • Coordinating your allied health needs

  • Liaising with your family

What services can our Support Workers help you with?

In addition to the clinical care we provide for people with complex needs, there are over 50 different home care services including:

  • Transport to medical appointments or to and from hospital

  • Shopping

  • Cooking

  • Carer respite

  • Personal care

  • Cleaning and tidying

  • Laundry and ironing

  • Lawn mowing and gardening

  • Household admin and errands

  • Companionship and social support

  • Outings and social activities

Support Coordination for high needs

Our NDIS Support Coordinators are passionate about supporting you to get the most out of your NDIS budget, dedicated to prioritising your choices, and willing to go above and beyond to meet your wants and needs.

If you have complex or high needs, your Focus Support Coordinator will consult closely with our clinical team to ensure your services meet your needs and achieve the health and wellbeing outcomes you want.

Therapeutic services at Focus Disability Services

Focus Care has developed a range of therapeutic services to support our clinical, social and domestic offerings. The aim of these services is to create opportunities for meaningful engagement and improve your happiness and wellbeing. These include:

How do I access complex and high needs support at Focus Care?

If you already have an NDIS Plan, the good news is that all of our services will be covered by NDIS funds. You can determine your eligibility for an NDIS Plan if you don’t have one, you can obtain one with this easy-to-follow guide on the NDIS website. Once you’ve determined if it’s right for you or your family member, you’ll receive guidance on applying as well.

If you do not have an NDIS Plan, all of our services are available to pay for privately.

Contact us to arrange support with your complex disability needs

It’s important to us that we act quickly and efficiently, ensuring that your loved one has the right care, from the right people, at the time they need it.

If you would like to discuss your options for complex needs care, please contact us today on 1300 941 750 to arrange a no-obligation, complimentary consultation at your home.